Elements and Performance Criteria
- Collect information on customer sexual health needs.
- Approach and question customer to establish who will be using the product.
- Confirm relevant symptoms, their duration and their severity.
- Determine customer satisfaction with sexual health medicines and products that have been tried.
- Identify any other health conditions and medicines the customer is taking.
- Follow pharmacy protocols and procedures to respect and protect customer privacy.
- Identify and respond to customer needs and requirements.
- Assess customer information and determine response.
- Act on triggers for referral to a pharmacist.
- Select and suggest a Pharmacy Medicine or unscheduled medicine or product suited to customer sexual health symptoms and needs.
- Follow pharmacy procedures relating to conditions of supply for sexual health products.
- Provide relevant product, self-care and lifestyle information.
- Explain manufacturer’s product information and confirm customer understanding of directions for product use.
- Suggest companion products relevant to desired health outcomes.
- Provide customers with information on lifestyle, self-care practices and specialist services related to sexual health.
- Access and provide relevant sources of self-care information to customers
- Maintain and build own knowledge of sexual health products.